May 21, 2019
How to Spot a Phony Employee and Save Some Coin
Oh, stock counts out, your competitors are doing better than you, something seems amiss. Maybe it's something as simple as you're having a bad day, or it could be something as terrible as one of your employees are smuggling away paths or clients. We're going to talk about that today and what you can do about it, what measures you can put in place, how you can sort of work out what it is that's going on. We've been pretty lucky in our business in where we haven't had anyone knock off anything from us, at least not anyone that we've employed, but we do deal with a lot of companies that need to have some investigations put in place to try and work out what is going on. Why have they had this sudden decline in stock counts being right or a decline in income.
Read more about leadership and management dorksdelivered.com.au
Build a Friendly Environment With Your Employees
There's many ways that you can go about fixing this problem and the best way is to make sure it's not introduced to start off with. Having a great level of trust and a relationship where you can be friends, but still business friends, is a good start, making sure you're on first name basis with everyone in the office. You've had a beer and a one-on-one conversation with everyone in the office and they know your hobbies, you know theirs, and you can engage in some level of conversation. It's less likely for someone to be stealing from you if they know you a bit more and there's a face to the business and it's not just you verse them as you're all in it together, they're less likely to steal and do things like that. And I say less likely because there's shit people everywhere really.
Look Into Monitoring Technology
If you happen to have a situation where you think something is amiss, what I'd suggest you do is look into technology where you can monitor and pull up data on all of their activities. It's things such as screenshots which are recorded consistently every second that they're actually doing something on the machine. It gives you all of the different auditing information so you can see if they're opening up Google Chrome, what websites they're going to, when they went there, how often they went there, what they're authentic into and all that good stuff. The programme that we use for this is called ObserveIT and it's an amazing product. It's actually used by the Queensland police to make sure they can see who's accessing what records and when, so they're able to make some diagnosis if anyone is abusing the systems, which is cool stuff. ObserveIT is a really cool tool and definitely gives you a good insight into what they're doing on the computers.
Real Case Study
We had that put in place in a business just around the southeast Queensland area and they're able to find one of their employees that was actually employed by one of their competitors as well, and they would be dishing their clients off. That resulted in a court case, and although I don't like being the bearer of bad news and be like, hey, look what I found, but you got to be that person some days, and it was better for the business and that person obviously was rewarded successfully for his misconduct.
What Systems Do You Have In Place?
One of the more interesting ways that I've found you can find out if someone is actually stealing from you is putting in systems that you wouldn't have otherwise thought of in any way, shape or form ever related to stealing. Another different client that we've got was having a lot of time taken away by doing all the time sheets and data entry for payroll. What we did is, instead of having them having all this time taken away is we put in fingerprint readers. So when the staff got there they just dropped their thumb on this machine and once the thumb is gone on the machine it signs them in and when they leave it signs them out, and if there's a window in between the day and they press it, it takes them out for lunch and pops them and back in. So that way they know from an insurance perspective or if there's any fire drills or anything like that, what is the situation, how many people are we accounting for, what is where and who is what. That was something we thought was going to be amazing, it went from two days to do all the payroll down to about two hours. It was interesting because five of the different staff members out of a crew of 140 were absolutely against the idea and they are all people that worked with expensive equipment in inventory are. They were like no, not going to do it, no, you don't have any right to take my fingerprints. They didn't want to have their thumb on record because they thought that could result in somehow that coming back, they were knocking off stuff. So those staff members were more closely watched through tracking CCTV surveillance that was put in place and we were able to ascertain that in fact they were stealing items and that resulted in their dismissal.
Access Their Body Language
The last and final way that I would suggest to try and work out if someone is pulling a barney is, if you're sitting down and you're talking to someone, look at their eye movements and their body language and see if that is consistent with someone who you trust. Hopefully all of my listeners have never gone through a situation where they're talking to someone who they trusted and no longer trusted after finding out they were lying to them but as it happens, shit happens and people lie.
The Final Word
They are just a few hints and tips if you're dealing with someone that you're a bit suss on, but hopefully you'll live in the most best trusted industry in the world and that's never going to be a problem. Hopefully they're not stealing your intellectual property and dishing it off to competitors or knocking off your clients and dishing them out as well. But anyway, hope you've enjoyed this and if you have, make sure to jump across the iTunes and leave us some feedback. Stay good.
Read more about leadership and management: https://dorksdelivered.com.au/blog/354-spot-a-phony-employee-save-some-coin