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Business Built Freedom

Joshua is a late 80’s vintage and yet to mature. He is a living case study that you don’t stop at failure and more failures lead to success. The constant learning and listening have led Joshua to the position He is with the energizing approach towards business and relationships. After setting up 4 successful companies over 19 years he decided it was time to give some of his knowledge back. You are likely to catch him on the water on a sunny day with his family and friends or building something new and exciting at home on a rainy one.

Jan 14, 2020

Tips for Automating Your Business With Chatbots

Josh: So I've got Mike here from Chatbot Agency, and as everyone knows, I'm all about automation. The one thing that everyone needs to do in their business is automate, automate, automate, and he's got a fantastic product, a fantastic system, that allows for you to create something that you would never have been able to do 20, 30 years ago. He's able to create the human conversation in a digital world. Now tell me Mike, why did you get into this?

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Mike: Well Josh, great question. I was a Facebook Ads dude. And we used to drive a lot of traffic from Facebook into landing pages, and based on the analytics and the backend material that we were looking at, at least 50% who were clicking on the ad weren't actually making it to the landing page. Obviously, because they load too slow and when they get there they're going to have to put their details in. So capturing leads meant that out of the 50% that was left there, we might end up, luckily, and this is being conservative, we might end up with 15 or 20% that might actually put their email address in. Now, back in the late 90s while mucking around with automation WeChat, we built a platform whereby we were going to put chat in there.

We left that on the back burner, and then as soon as Mark Zuckerberg opened up the API for Facebook Messenger, we thought, "Wow, I wonder if this could respond the same way SMS marketing works," because we were all mobile marketers. So we mucked around for about a week and we actually got Messenger to respond back to us and we thought, "Hey shit, we're on a winner. How cool is that?"

So getting back to the initial bit, Facebook Ads played a big part. So now we're able to take them from Ads into Messenger and actually start having a conversation with people and find out exactly what they really want from that business.

Josh: Cool. So I guess your end goal is to turn someone without a face, that doesn't know your business into giving someone a face around your business and their business and making sure they start doing business with your business. So that'd be right?

Mike: That would be absolutely spot on. Remember Josh, every transaction starts with a conversation. That's in the real world.

Josh: You don't want to remove that personal touch. And that's something that I think is really, really good with the way that you've actually created your application because you're able to get the details, get the nitty gritties, the bits and pieces they need to get in a very, very human way. Would you agree?

Mike: Totally, absolutely. You still have to remember, it's still machines talking, so we don't want it to make it too human. But at the end of the day, mate, if we can start bringing in tomorrow's prospects overnight, so when you start work first thing in the morning, you've got a nice bag of prospects sitting in there you just have to convert and then you can go knock off and go home at 10 o'clock.

Josh: And that's ultimately what it's all about. If you've got a money-making engine that's just driving income, if you've got the ability to have a 24-hour salesperson, the ability to make sure that when you've created something and you've created a process, people are able to follow that process and you've got people falling through and into your funnel, filling up your funnel and you're removing any of the friction such as, as you said, like slow landing pages, you're removing those, you're making sure they have the least friction, a frictionless transaction, you're going to be having conversions go through the roof and as you said, like a 20% conversion on landing page is pretty good. A bad landing page, two to 6% in my experience and you're going up to 20, 22% in a very, very good landing page. So what are you finding your conversions currently?

Mike: So we look at from the ad, we measure the click on the ad and we're effectively converting into the funnel between 20 to 50% of those. So if we have a hundred people click on the ad, we can put 20 to 50 those into my funnel.

Josh: Okay. So that's pretty good. That's definitely much, much better. And the research that I've done and I'm going to be honest to everyone here listening in podcast land, I am a novice when it comes to this, but I will say straight away they are very good conversions.

Now, if we rewind 20 years and as Mike was saying, he was here in the SMS boom and using some mobile marketing stuff. If we rewind 20 years, the effectiveness of email marketing, I would say, is on parity now with what you'd be having with Facebook Messenger marketing. Would you say I'm talking out my arse? Or where are you at?

Mike: Yeah, I would say you're talking out your arse. Messenger is a new beast. So especially when we're talking mixing with Ads, putting the bot inside your website, all that kind of stuff. Obviously it's going to be a bit higher. Messenger, actually, we're getting a higher rate with Messenger that we were with SMS.

Josh: Sweet.

Mike: Especially when you're pushing messages back out. The read rate is somewhere between the 90 to 95% mark. So the strategies we're educating our clients on is getting them into your list, and then use Facebook sponsored messaging from Messenger to pull them back in. And that's where it's going to become a little bit different down the track because that's the way Facebook wants us to go. We believe that that's going to be way out the way what your gang did to get from SMS.

Josh: All right. So hold on. You're saying that not only can you attract them through Facebook using their APIs, you're able to push them into your CRM system from the CRM system, then able to enable any other automated marketing systems that whether it be through email or anything else, is that right?

Mike: Oh, absolutely. No, no. If you can pull the data in you can use any CRM you like. What I'm suggesting here is if it's in Messenger, purely Messenger in your inbox, what we're able to do is push back out to those Messenger users through Messenger.

Mike: So we're getting a higher conversion rate there. So what we're able to do inside Messenger is, imagine this. You can build the best email newsletter along with the best website pushing it out through SMS. That's what Messenger is all about.

Josh: And it's on an engaging platform that everyone's on.

Mike: That's right. And the more you push through it as an engagement, Facebook's AI algorithm was learning. So Facebook now knows where to point the rest of the people who are thinking and talking about the same thing.

Josh: So that's pretty awesome. And I'd say everyone knows what the bell curve is. There's the adoption cycle and then the replication cycle. And then the people that finally jump on at the last stage there. I would say this is something that isn't like a wait until you hear your friend about doing it. Do it now, because you want to be at the start of the adoption cycle.

Mike: Absolutely. Right now, Josh, mate, the number is out. Less than 1% of all business pages have an automated chatbot. There's a lot of business pages out there. There's about 600 million, I think that's the last wacko number they've come up with. They're telephone book numbers of course. But this means there's a lot of opportunities for small business to actually stake their client the same way if you were able to state your claim in 1995 on the internet.

Josh: Well, I think that that that speaks worlds of words. If you're able to get on board now and have this done for your business, you're going to be seeing huge advantages. You're going to be seeing massive, massive lead generation. Your lead funnel's going to be full, really.

Mike: Oh, mate, this is the simplest lead funnel ever invented for mankind.

Josh: I don't need you to go through process and bits and pieces because as everything that lives on the internet lives forever, but my understanding is at the moment it's got a reasonably affordable entry price. Is that right?

Mike: Yeah. I think he used a really good number there. 2020. If you want someone to professionally build it for you, you're looking at 2020. If you want to do it yourself, you can get on there for about 20 bucks and try and build it yourself. Knock yourself out. Anyone can do it. It all depends on, okay, what's your end goal? Do you want to actually turn it into a tool and generate leads and make money and do it the right way, or do you want to try and suffer and do it yourself? Mate, the videos are there, you can do it yourself. We'll provide all those videos. You just value your time, brother.

Josh: I guess that comes down to one of the other episodes we've had there on money and being frugal. Sometimes it's good, sometimes it's not. It depends on what you charge yourself out at and making sure that you work out that's an acceptable rate. What I can say is if you check out Chatbot Agency, you're going to be able to see an amazing result with the professionalism as well as the speed to delivery, to be honest. And when you get that up, tell me, what have you seen? What's the fastest time you've seen a lead generated after you've had one of your bots be thrown up?

Mike: Mate, I love telling this story. I do training for marketing people and it's basically a three or four-hour process, where we go through, we train them how to build the chatbot. So here we are teaching marketing people how to actually set up Facebook Ads and do their targeting. I assisted this young lady with putting together a real estate listing ad for her client. She must've been charging the guy three grand, but she only paid me 900 bucks.

Josh: The story of my life.

Mike: Yeah. So I trained her how to do it all herself and by the time she left my office and she was on the City Cat heading home, this is within an hour of running it, she had a phone call from the real estate agent going, "What is going on? My inbox is killing me. What am I meant to do now?" So that was within an hour.

Josh: So there's no reason why you don't want to grow your business. You've got to jump on this. It's 2020. This is a new technology. You've got to be jumping onto it. Do you have anything else that you'd like to add before we round up this episode for today?

Mike: Mate, I reckon, look, if you're a small business right now and you're not on Facebook, I suggest you do it, because it's going to be hanging around for a while now. There are so many people on the platform.

Josh: It's no longer Myspace, is it?

Mike: No. This has gone way past Myspace and it's probably the best platform where you can target to the right audience from interest-based, and it's actually pretty good fun.

Josh: Cool. So everyone hear that? If you'd like chat bots, chat bot automation or anything like that, makes sure to jump onto Chatbot Agency and you'll be able to get some really, really cool deals thrown through there. I might even be able to get a link here, a specialised link that you'll be able to jump across and check out. It may maybe a cool deal from Dorks Delivered across to you guys. If you've enjoyed this episode, make sure to jump across to iTunes, leave us some love and stay good. Enjoy 2020.