Apr 13, 2021
Working Remotely with VoIP Featuring
going to be talking about working remotely with VoIP with Renier
from VoIP studio. So, Renier, tell me, when you jump into working
remotely, what are some of the things that you need to keep in mind
to make sure that it does appear as if the business is as usual
when your phone systems are now abroad or potentially distributed
between many places?
main thing is you want a system that moves along well that you can
pack up into a laptop take it somewhere else. And with that, the
whole cloud-based solution means that everything is kind of already
in the cloud in one place ready to go, and you just connect to it.
So if someone calls up, it's not being forwarded somewhere. It's
not going to someone's cell phone number, it's still going through
the system. So you have all of your messages, you can have your
call recording style and you can still transfer calls as if you
were in a normal office.
Different Phone Systems
So there are
lots of different types of VoIP and lots of types of phone systems,
such as IDSN, IP PBX, VoIP systems, cloud systems, on-premise
systems, hybrid systems, systems that have trunking, SIP trunking,
the list goes on. What's the easiest way to drill it down and
countries have made promises to shut down ISDN because it's old
infrastructure and it's becoming redundant to an extent. Some
countries have said that 2020 they'll do that and others in 2030.
IP PBX is basically the same concept, but it's a completely digital
system. So that's also still something that you have in the office,
but it's a bit more versatile.
You can also
get a free PBX, for example, and you can run that from a normal PC.
Even if you have a small requirement, you can use something like a
Raspberry Pi to put on your little PBX on. That’s a digital system
that runs through the Internet. It’s a cloud-based system that
backs all of that equipment up and puts it on a server run by the
cloud provider. This means you don't have any hardware that you
need to worry about. You just need to worry about your connection
to that server.
pretty big difference when you think about it. Traditionally PBX
systems came with this bulky package of hardware. Businesses were
paying thousands, if not tens of thousands of dollars locked in
contracts for years and years and ultimately kind of just felt like
that's the way that they had to do it.
A lot of
people aren't aware of how easy it is just to move across to a
cloud system that allows you to remotely work and allows you to
have a distributed office without any of that hardware. Imagine you
decide, are you going to move office from X to Y, especially if
we're looking at commercial real estate in Australia and the way
that it's working at the moment. You think, well, ‘what's it going
to cost to move everything?’ The beautiful thing is you can move
your office two, three, five times and there's going to be nearly
no business interruption.
Exactly right. Our team started working from home a long time ago
because our very solution allows for that. So why not utilise it?
And ultimately, even us as a company, we've saved money because
we're a company with global focus. So you need people in different
places, different countries that speak different languages. So now
we can have a team member in the US, for example, which didn't need
us to buy up, you know, a property or rental property or something
so that that person can have an office. You just ship hardware that
they need and you're done. Most of the things that you use already
are probably cloud-based, so you might as well move your phone
gives you flexibility, and it shouldn't be something that you're
too scared about as well. It sounds like I'm spruiking VoIP studio,
but it's just a product that we've come to love. We've tried lots
of others out there, and you could probably do it yourself without
having to have any other technical expertise.
Depends on the scale and how quickly you really need it. If you
hustle, you can be done in a day. The main thing that takes time is
migrating over to a different VoIP provider. But usually, you can
have everything set up beforehand. Again, that just depends on the
VoIP Can Save
You From Disaster
you're not going to be up shit creek without a paddle. It's not
going to be the end of the world. It's not going to be that hard.
It's not like you have to learn a whole bunch of other things. I'm
happy to say that VoIP should have come through and done really
well with us and the other businesses that we've been working
Nearly 10 years ago, Brisbane had huge floods,
and as an IT provider, I was asked to quickly go into Brisbane
against all the rules of that that were being put in to help people
remove servers and critical infrastructure. Now, the good news is
for most of our customers, we didn't have to do that because we
already had the computers and other bits and pieces backed up. The
bad news is we weren't doing phone systems. It wasn't a part of
something that we did. And VoIP definitely hadn't really had the
legs that it has now 10 years ago in Australia. And that meant that
they pretty much lost their phones. They had to be on the phone to
Telstra to be able to get the phones diverted to their
It was huge
havoc. Now, let's imagine the floods happened again. Hopefully,
they don't. But imagine they happened again, the desk phone that
you're using, if it's already connected to a cloud-hosted PBX
system. Correct me if I'm wrong, but you can just unplug that
phone, take it home, plug that phone in and you're up and running.
Is that right?
And even if you hadn't said anything up yet, go into your browser
log and change whatever setting you want. Now you're forwarding
goes to wherever you need it or download the app on your
smartphone. Now it's ringing in your pocket. Download the app on
your laptop, log in and you're done. And you don't have to contact
anyone for that.
Solution to Remote Offices
One of the
things I want to talk about with a cloud-based VoIP phone system is
if you've got a distributed office already. So let's say you've got
some people over in the Philippines or in India, Canada, America,
Australia, New Zealand, the UK, wherever you have you, anywhere and
everywhere. As businesses are growing, there's more and more people
working from around the place. This gives them access to be within
your own infrastructure, potentially available to do inbound
outbound calls to clients that are fully recorded with all the
analytics injected into your CRM systems. Is that
you can definitely do that. For some businesses, they need that
24-hour coverage, either for inbound calls or for outgoing calls.
Because you can have everybody on the same system, all of your
data, all of your billing, everything is in one place. If there is
some kind of disaster somewhere in the world, like, let's say, you
know, an office somewhere either loses its connection completely
due to a natural disaster or, you know, a damaged datacenter or
anything like that, calls can be redirected to other teams in order
to pick up that slack.
If you're in a
business where you have this very elastic team, it's a fantastic
option because you can go from having two people working with you
to two hundred in two days and then really two minutes and then
back down to two the following month.
all providers work the same way. You know, some contracts don't
always allow for such flexibility. So it's just something to
consider. But most like monthly rolling contract things, you know,
if you suddenly need someone, you add them, you pay your move on.
When you don't need them anymore, you to move them. You don't pay
for them anymore. We used to basically have the system where, OK,
if you don't need to use it anymore, you need to delete them. Now
we’re a little bit different. If you need it in the future, instead
of having to enter all of the data that you might need from
scratch, you just edit that user, make any changes you need to
Employees and Run Your Business Efficiently
cool. You also can also make sure they're all staying professional
on the phone as well, right?
that's a feature we call barging. You can barge in on the call and
either just listen, whisper in so your employee can hear you, but
not the caller. You can take over the call and make it like a
three-way conference. And then at any point in time, the listener
can go back to either just listening or just completely disconnect
the call if they need to do. We started implementing the system, we
started incorporating it ourselves. That way you can have your
level one or your front line support assisted by main support
without them having to take an entire call. And they can just
inject and help with little bits of information.
A big part that
a lot of VoIP providers don't have that you should be considering
when you're looking around are the cool integrations that VoIP
offer. There are so many integrations that you offer to further
help any type of business improve what they do.
Renier: One of
the big integrations that we did recently was Zapier. They automate
things, but they do it in a very smart way. You can link to so many
different devices or services.
incredibly powerful addition that definitely puts VoIP Studio above
the competition by a significant magnitude.
does it in a very simple and complex way, in a sense, because it
only points and basically manages all this information.
It's very, very cool. It means that if you
don't have an integration or you're using sort of a very bespoke
product for your CRM system, Zapier is a tool that will most likely
build an integration before anyone else.
The Final Word
hope everyone out there has got a lot more knowledge around how you
can work remotely with VoIP, what to do when disaster strikes, how
to integrate and use VoIP in a way that lets it be more than a
phone system. I recommend that you jump straight across to
VoIPstudio.com and sign up for a trial.
We don't want a credit card. We don't have any obligation after the
trial is done. We're reasonable people.
reason why to not try it. You can't break anything. You're not
going to stuff it up. It's not the end of the world. They've got a
fantastic support team that's going to be there to help you
have a live chat and a support ticket system. Anybody that signs up
will get a welcome email from us. Just reply to that and someone
will be there to help as soon as we can.
and I hope everyone learnt about the benefits of VoIP for remote